My biggest complaint is that it's chalky. I don't know what other word I could use to describe it. No matter how much shaking I did, I just didn't feel like the product was smooth. It felt and tasted like it had just come from a powdered mix. And there was...this, like, medicinal taste.
It wasn't all that sweet, and it wasn't all that spicy. It did taste vaguely like chai...but it was a second-rate chai at best.
A couple months back, we felt similarly disappointed with AF's Raspberry Dark Mocha Latte. Both Sonia and I thought it was "watery" or watered-down-tasting.
I felt the same about this chai. Rather than tasting a rich, spicy flavor—or even a milky flavor, I just tasted water and a goofy, lightly-sweetened powder. My wife thinks this product is significantly better than the raspberry mocha, but I would actually have to say that it's a little worse.
I was going to give this product the same score as the raspberry mocha, but after giving it a second chance and trying another bottle this morning, I am even more displeased than I was with the first bottle. These chai lattes are nasty.
I give this product 4 out of 10 stars.